Ace Hardware Center
1398 Williamson Street, Madison
hardware store
Ownership
Robert Shepherd is the president of this location, and Ace Hardware follows a cooperative model where store owners are shareholders rather than franchisees. Individual Ace Hardware stores are independently owned and operated.
Local Sourcing
Ace stores have the ability to sell locally sourced items online, and Ace provides a Product Sync program giving retailers the ability to list locally sourced items. However, stores primarily source from the cooperative's centralized supply chain and distribution centers rather than local suppliers.
Community Involvement
The store donates 5% of cookware purchases to Luke House Community Meal Program, and has been a staple in customer service since 1923 with owners and employees noted for providing excellent service. No evidence of deeper community ties like sponsorships or nonprofit partnerships found.
Local Workforce
The store has a 4.9 star rating from 307 reviewers, and employs approximately 20+ people. Online reviews consistently praise friendly and knowledgeable staff, though specific wage and retention data are unavailable.
Revenue Retention
Ace Hardware operates a profit-sharing model where store owners share in the cooperative's profits, receiving distributions at the end of the fiscal year. Revenue stays partially local through owner distributions, but substantial profit flows to the national cooperative and suppliers.
Local Presence
No website available to analyze.